Customer Testimonials

It was a pleasure having Elvedin as our salesman!

Once again, Mike and the service team come through with service quality we simply don’t see anymore. They did everything they could to help me with the service appointment, rides and the courtesy I seldom see anywhere. Keep supporting them, I wish other companies would benchmark their service operation.

It was exceptional care, knowledge, and support I received on my Wagoneer purchase. From Ben to Tanner to Neil really keeping me in the loop and knowing what exactly I was looking for in the process, answering my questions in a patient manner and providing details.

So I had bought a truck that was less than desirable and Dave Reynolds went above and beyond to get me out of that truck and into a truck that fit my lifestyle! And about 2 weeks later he helped my mother with a killer deal on a pre-owned Durango and taking in a bunch of trades for us to help with the cost!!! 10 out of 10 people! If you need a new ride get a hold of Dave at friendly ram, best move you can make!

Dave Reynold’s has always been the best to work with! They brought this truck from another location for me to look at and I fell in love with it. Thank you, Dave.

This is my second time in 3 years buying from Friendly. I have been buying vehicles for 20 years and Neil and his team at Friendly CDJR of Hamilton have been hands down the best. No hassle, no fluff, just honesty and hard work. Neil worked tirelessly to find both of the trucks I wanted down to the detail and cost. I will continue to do business here any time I need a vehicle. I encourage anyone to call Neil and his team. You will not be disappointed.

Fast service. Barely had enough time to look around and my truck was done.

Come see John Purcell for all your vehical needs. Easy to work with. Have bought several cars from friendly dodge hamilton.

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We have worked with John Purcell for years now and his service is why we keep coming back!!! He always goes above and beyond to get us the best deal he can that works for us!!! 10 out of 10 recomend working with him when your on the market for a new ride!!!

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Just got my second truck from David. Handled all my issues timely and professionally. Would recommend Dave to anyone. In

We went to Hamilton to trade in my vehicle and David Reynolds assisted us. He was pleasant to work with and answered any questions we had. The first vehicle I trade I do not end up liking. I reached out to Dave to let him know I was not happy and the vehicle they had at another location I was interested in. The team and him got the vehicle there and worked with me to get me the vehicle I liked. They made the process as easy and stress free as possible trading a vehicle back in so quickly.

This is my second durango from here. I have dealt with John Purcell both times. He did amazing at finding me the vehicle I wanted and stayed within my budget. He was quick to get the deal done and tanner in fiance was able to get me approved quickly. John also helped my husband find a vehicle the very next day. I am surrounded by "top tier" dealerships and will still drive the 45 min to go see them instead!

John Purcell was absolutely amazing. He hunted down the perfect truck and was awesome to deal with. Him and Tanner took great care of us.. By far the best dealership I've been to.

I worked with John Purcell to purchase a used Ram 1500. He made the transition easy and worked with me to get the financing I was looking for. Highly recommend Friendly Chrysler and John Purcell!

Neil and Nate were amazing to work with. Great customer care.

Parts department is not helpful and rude.

Neil was such a pleasure to deal with. Customer service was top notch and will recommend to friends and family. Thank you again for you fantastic service. Thanks Rosa and Tom

Neil was amazing to work with! I would definitely recommend!

David was delightful! Buying anything often feels exactly how it is, somebody is trying to sell you something. But with David its not that which is greatly appreciated. Your having a conversation with him, with a person! 10/10

David Renolyds was excellent to work with, makes the purchasing process even better.

Great experience from start to finish! John and Nate were friendly, professional, and made the car-buying process easy and stress-free. They were honest, helpful, and never made me feel pressured. I’m very happy with my vehicle and would definitely recommend this dealership to anyone looking for a great car and excellent customer service. I’ll definitely be back in the future!

John made this experience easy and painless!

I keep getting these silly, automated emails from John Purcell despite my Telling him about 20 Times that I don't live within 1000 miles of NY. Yet I keep getting silly automated spam. Do not shop here.

Thank you again John Purcell for our new Jeep Wrangler. Absolutely loved the experience and that’s why we keep coming back time and time again. We can’t say enough about how amazing Friendly Dodge Jeep Chrysler in Hamilton ny is with customer service and care.

Great experience! Hands down the best dealership that I have worked with, they made it all easy and I had no worries about anything. The prices are extremely fair and competitive. I worked along with Dave Reynolds who made this just an easy and smooth process. My girlfriend also bought a truck the same day, she worked with Alex and I talked with him a lot as well. Highly recommend either one of them and I'd refer them to anyone

I had the opportunity to work with Neil Whitmore for my next Ram. Right from the first phone call to the final sale, he was polite, straight forward, no B.S. type of guy. Easy to work with and seemed to meet my needs and requests. When it came time to sign paperwork there was no fine print or "hidden fee or extras". Everything was explained and accounted for. This was my first time purchasing from Friendly's. The final price was several thousands dollars cheaper than any local dealership around me. Definitely worth the hour or so ... Read More

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Google - Jul 31, 2026

I had the opportunity to work with Neil Whitmore for my next Ram. Right from the first phone call to the final sale, he was polite, straight forward, no B.S. type of guy. Easy to work with and seemed to meet my needs and requests. When it came time to sign paperwork there was no fine print or "hidden fee or extras". Everything was explained and accounted for. This was my first time purchasing from Friendly's. The final price was several thousands dollars cheaper than any local dealership around me. Definitely worth the hour or so drive. I would highly recommend making the trip to Friendly in Hamilton, NY and working with Neil.

The best car buying experience! Second car I bought from Nate and it’s always flawless and every deal is better than any dealership around will give you! I will definitely be back for every car purchase I make! Nate John and Tanner are all great people to work with

Highly recommended... excellent service. Everyone is very friendly, especially Neil, who helped my daughter get her car. Thanks, guys.

Terrific experience here! We drove 1 1/2 hours to get a particular used vehicle and everyone went above and beyond as we made our decision. John Purcell as our sales associate was friendly and let us make our decision without pressure. Our final decision was made easier by the entire staff- Ben the sales manager and Tanner the business manager all made sure we were comfortable with the deal. The dealership itself is very well kept, and bonus points for being close to Ray Brothers BBQ so you can celebrate after buying a car! 🙂

***PSA*** Stay FAR FAR AWAY from Friendly Dodge Chrysler Jeep Ram of Hamilton!!! Although our buying process was easy last year, our interactions with the service department have been HORRIBLE! My husbands truck needed a new heater core just 2 months after purchase after breaking down on our way back from PA and having to be towed all the way home. We towed it right to Friendly and were told it was covered under warranty, but it took them FOREVER to get the work done. We got the truck back and a short while later had the same problems. Were told “... Read More

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DealerRater - Jul 23, 2026

***PSA*** Stay FAR FAR AWAY from Friendly Dodge Chrysler Jeep Ram of Hamilton!!! Although our buying process was easy last year, our interactions with the service department have been HORRIBLE! My husbands truck needed a new heater core just 2 months after purchase after breaking down on our way back from PA and having to be towed all the way home. We towed it right to Friendly and were told it was covered under warranty, but it took them FOREVER to get the work done. We got the truck back and a short while later had the same problems. Were told “oh the hoses must not have been hooked up right. All fixed now”. They clearly didn’t know what they were doing and we had to take the truck back 2 more times for heater core issues and they kept it longer and longer each time, but kept saying “they were waiting on parts” meanwhile it just sat on the lot. The service manager tells us “oh it’s common to have these issues over and over again, we replace heater cores all the time”… yeah right… Fast forward, I bring my Jeep Grand Cherokee L in for a routine oil change a few weeks ago (only the 2nd oil change since owning the vehicle& ordinarily wouldn’t have taken it in to a dealership for this but had a free oil change left) and I’m told “you need a right front wheel bearing”. Again, covered by warranty (minus $200 deductible). Get the car back, something is leaking and we can’t figure out what. Put it up on a jack and see that the shock/strut was broken during the service to “fix” the wheel bearing. I took my car elsewhere to get an honest opinion and come to find out now we need a right rear wheel bearing, new shocks (since they broke it during the first service), and tire rods. This service department is incredibly incompetent!! I called to get my $200 deductible refunded since they caused more damage when they worked on it and they didn’t even try to deny that they damaged the car!!! Only told me “you can bring it back and we’ll fix it”. ABSOLUTELY NOT!!! They will NEVER be touching any vehicle my family owns EVER again!!!

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Recently got a Wrangler from Friendly. Very impressed with the know-how here. The salesman did a fantastic job of laying out my options and when I told him my opinion it became his mission to make me a happy customer. I will be working with them whenever possible from here on out.

Had a great experience buying a truck at Friendly Ford of Hamilton. In particular, Angel was excellent to work with - friendly, efficient, knowledgeable and not at all pushy. Absolutely recommend.

John P was great to work with from beginning to end of my process. He made what was a stressful situation, easier to navigate. Highly recommend.

I recently had the pleasure of experiencing the most efficient and enjoyable car-buying process I've ever had. After browsing for weeks, searching for the exact vehicle we wanted, and talking to endless AI bots, we came across this dealership and immediately started working with Alex. Alex was able to answer all of our many questions and help us. Working with Alex was a refreshing change from the AI bots setting up appointments to see vehicles at other dealerships, only to show up and find the vehicle was not even on the lot. There was a strong sense of transparency ... Read More

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Google - Jul 9, 2026

I recently had the pleasure of experiencing the most efficient and enjoyable car-buying process I've ever had. After browsing for weeks, searching for the exact vehicle we wanted, and talking to endless AI bots, we came across this dealership and immediately started working with Alex. Alex was able to answer all of our many questions and help us. Working with Alex was a refreshing change from the AI bots setting up appointments to see vehicles at other dealerships, only to show up and find the vehicle was not even on the lot. There was a strong sense of transparency throughout, with no waiting or unnecessary delays. Alex was an incredible salesperson throughout every step of the process. Everyone at this dealership has been amazing. I genuinely am so impressed by the straightforward and effective service we received, and we LOVE our new Jeep. I cannot recommend this dealership enough!

One of the best car buying experiences I have ever had! Thanks Neil, Ben.

I just want to share what an amazing experience I had with Friendly Dodge of Hamilton. I just picked up my second Ram 1500 from Friendly and I couldn't be any happier. I met Dave Reynolds who is a salesman when I purchased my first Ram and have been dealing with him ever since. He is an absolute pleasure to work with. Dave makes the process seamless! I was looking for a Ram with specific options and he was able to locate the truck at another dealership and made it happen. I got the exact truck I wanted and for ... Read More

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Google - Jun 30, 2026

I just want to share what an amazing experience I had with Friendly Dodge of Hamilton. I just picked up my second Ram 1500 from Friendly and I couldn't be any happier. I met Dave Reynolds who is a salesman when I purchased my first Ram and have been dealing with him ever since. He is an absolute pleasure to work with. Dave makes the process seamless! I was looking for a Ram with specific options and he was able to locate the truck at another dealership and made it happen. I got the exact truck I wanted and for a great price!! Dave even stayed late after the dealership closed to finish up my paperwork. There is no question I will be a customer of Dave at Friendly Dodge for the foreseeable future. Thank you for an amazing experience.

**PSA:** Stay far away from Friendly Dodge Chrysler Jeep Ram of Hamilton. I have been without my own vehicle for **nearly five months** and counting. First, it was a failed gear shifter. Now it's a loud noise that their technicians have been unable to locate, diagnose, or repair after months of trying. To make matters worse, I hit a deer while driving one of their loaner vehicles. My insurance company has already paid the claim, and the parts have been sitting at their body shop for weeks. Yet I'm still being forced to drive that damaged loaner with **... Read More

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Google - Jun 29, 2026

**PSA:** Stay far away from Friendly Dodge Chrysler Jeep Ram of Hamilton. I have been without my own vehicle for **nearly five months** and counting. First, it was a failed gear shifter. Now it's a loud noise that their technicians have been unable to locate, diagnose, or repair after months of trying. To make matters worse, I hit a deer while driving one of their loaner vehicles. My insurance company has already paid the claim, and the parts have been sitting at their body shop for weeks. Yet I'm still being forced to drive that damaged loaner with **no air conditioning** in the middle of summer because they don't have an adequate fleet of loaner vehicles. Having to transport two young children in those conditions is completely unacceptable. I've also involved the manufacturer, and unfortunately they've been no more helpful than the dealership. For months I've gotten nothing but excuses, finger-pointing, and "we're waiting to hear from the engineers." The most frustrating part is that this entire situation could have been handled differently. The dealership has had countless opportunities to make this right, and every single time they've chosen the path of least effort instead of taking care of their customer. At this point, I've lost all confidence in both the dealership and the manufacturer. If you're considering buying a vehicle here, I strongly encourage you to think twice.

What a great experience! Went in saw the truck, I wanted it was a very trouble free experience next day. I came in and bought it! Great service love my new truck. I highly recommend Neil! Such a great great person to work with.

Everyone here is very nice and great service I love it

Fantastic experience. My sales person was David Reynolds who went above and beyond on helping me find the right vehicle that fit my needs and wants. He didn’t push a bunch of different ones at me just to try and make a sale. He made sure it was something that is what I wanted me and be happy with. Then the manager team was also fantastic to work with. You walk in the building and everyone says hello to you and make sure your being taken care of and will have a nice pleasant conversation with you. It was ... Read More

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Google - Jun 12, 2026

Fantastic experience. My sales person was David Reynolds who went above and beyond on helping me find the right vehicle that fit my needs and wants. He didn’t push a bunch of different ones at me just to try and make a sale. He made sure it was something that is what I wanted me and be happy with. Then the manager team was also fantastic to work with. You walk in the building and everyone says hello to you and make sure your being taken care of and will have a nice pleasant conversation with you. It was a nice smooth experience highly recommend David Reynolds.

John Purcell, Is a great salesmen always great doing business with him. This is the second vehicle John has sold me. Above and beyond!

Friendly (pun intended) and chill atmosphere focused on getting the best deal. Can't thank Neil enough for working with me and getting the perfect 1500 for me and the family! Will be back for sure

Quick trade in experience from my 2019 Jeep Compass to my 2023. Would recommend John who was easy to talk to, professional and knowledgeable. Love the spin the wheel game at the end! Nice touch 🙂

John Purcell is the only one I will buy from. John treats everyone equally and professionally. John always makes sure it’s the best fit and takes the time to go over everything. John I give 5 plus stars. Thank you!

This is the place to go. David Reynolds is the man.

Excellent experience with Neil Whitmore at Friendly Jeep of Hamilton, NY ~ fast, efficient, and thrilled to leave the same day with my brand new car and everything taken care of. Great job!

I went with my daughter to look at a used truck we saw online at Friendly CDJR in Hamilton, only to find it had sold the night before. John Purcell took us into the office to find another truck she might like at their other stores, and she found one in Geneva. We thought with a holiday weekend coming, and being Friday morning, she wouldn't get to look at if until the following week. But, John got right on it and made it happen. He had the truck there that afternoon for her to see and drive, and he ... Read More

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Google - May 26, 2026

I went with my daughter to look at a used truck we saw online at Friendly CDJR in Hamilton, only to find it had sold the night before. John Purcell took us into the office to find another truck she might like at their other stores, and she found one in Geneva. We thought with a holiday weekend coming, and being Friday morning, she wouldn't get to look at if until the following week. But, John got right on it and made it happen. He had the truck there that afternoon for her to see and drive, and he had it ready to be picked up the next day! He was kind, patient, and funny, he listened to what she wanted, and found her the perfect truck, then made it possible for her to have it for the weekend. Everyone we dealt with there was helpful and nice. I highly recommend going there if you're looking for a new or used vehicle!

Great commication with salesman John Purcell. He's really great for giving details, showing vehicles on online. Also he got 2019 Ranger from other one of his dealership in other place to Hamilton in one day for me to test drive. Its beautiful truck. Thanks Mr. John Purcell. 🙂

Neil Whitmore was amazing. Even though the 1st vehicle I picked didn't work out and there were some hiccups, he went above and beyond to make sure I got a truck I wanted. He put up with my constant text messages and calls, and that alone deserves 5 stars. I would totally recommend reaching out to Neil Whitmore for your next purchase.

My wife and I have bought 4 vehicles through here in Hamilton. Specifically dealing with John Purcell, our experience has been nothing short of pleasant and seamless. Each time it’s been as relaxing as it can get with no added pressure. What is shown and said is what we are presented with. 100% happy and will be back again for sure. Without hesitation I would recommend John Purcell for your sales needs.

I found the preowned Jeep i wanted online a few months back. Although about an hour away, I called and spoke to Dave, who got me in and made a great deal. Now this week the car my teen son has wanted was listed on their site. I didnt hesitate. I called and spoke to Dave and once again he made test driving, trading in and purchasing a newer vehicle so quick and easy. We never felt pressured in any way and always felt respected. So happy to have found a great place for vehicles!

John Purcell is absolutely fantastic!!!! My friend Stephanie suggested John! Thank you everyone for making my purchase a smooth experience

This place is anything but friendly. I would give 0 stars if I could. I was there shopping with my buddy and we were promised a trailer hitch with the jeep. They refused to give it to us and threatened to back out of an already signed agreement and delivered car. Seems very shady business. Neil was our salesman and he will do anything to get a sale, he told us he didn’t need to see any pictures of a car we sold to them. the sales manager, Ben is now threatening to steal the car they delivered to us. ... Read More

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Google - May 5, 2026

This place is anything but friendly. I would give 0 stars if I could. I was there shopping with my buddy and we were promised a trailer hitch with the jeep. They refused to give it to us and threatened to back out of an already signed agreement and delivered car. Seems very shady business. Neil was our salesman and he will do anything to get a sale, he told us he didn’t need to see any pictures of a car we sold to them. the sales manager, Ben is now threatening to steal the car they delivered to us. The jeep we gave them was in the same condition when the transaction was final. Working and fine, just not “stock”.. They never saw pictures of the car we traded in and now refuse to finish our agreement and give the trailer hitch. I will also be reporting this to the better business bureau. DO NOT DO BUSINESS WITH THEM. They will say whatever it takes to make the deal and then back out for no reason. Edit: after seeing their response I will confirm there were no discrepancies. The vehicle was in the same condition. YOUR sales person did NOT ask for any pictures prior to or after the sale. If you were anticipating a stock wrangler that is 1) naive and 2) your fault for not asking for pictures. We also called….but what a shock there was no answer!

John Purcell was a pleasure to work with. In a very short time, he found the perfect vehicle for me! Very pleased with my experience!

Dave is professional, detailed and always answers questions. Get job

This dealership scammed me out of a lot of money. When I went back to talk to the salesperson and the owner I was told "sorry you signed the paperwork so there is nothing we can do" - Make sure you read every form completely if you dare to do business there. The paperwork they use makes it very easy to confuse customers. What they say and what they print on paper are two very different things. I negotiated the price of a truck to $39000 (or so I thought) They used the $5000 that I said I was putting ... Read More

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Google - Mar 2, 2026

This dealership scammed me out of a lot of money. When I went back to talk to the salesperson and the owner I was told "sorry you signed the paperwork so there is nothing we can do" - Make sure you read every form completely if you dare to do business there. The paperwork they use makes it very easy to confuse customers. What they say and what they print on paper are two very different things. I negotiated the price of a truck to $39000 (or so I thought) They used the $5000 that I said I was putting down to make me think they agreed to my offer. When I went back the next day to do the paperwork the entire process was very rushed. I agreed to purchase a service contract and gap insurance. I signed all of the paperwork trusting that the deal is what we had verbally discussed and agreed to. I was given partial copies of my paperwork, a coupon for a free detail since my truck was not clean at delivery and I drove away. When I called the bank to get info on my loan and the payoff it was ALOT higher than I expected. I got a copy of the purchase agreement from the bank since the dealer did not provide me a copy, and I said to myself this is a mistake! I went to the dealership immediately in hopes they would correct it and that is when I realized I was made a fool. I signed paperwork that I was not given the time to read, or given an explanation of. First, I noticed the Quoted selling price was $43625 (should have been $39000) However on the Purchase agreement it was $44624, They added a coating shield and key replacement to the selling price ($999) I Then I noticed that the service contract price did not agree with the actual contract price a difference of $720. That's when I realized they included at maintenance contract without my permission. The owner told me to get an attorney if I don't agree to the terms of the paperwork I signed. YOU CAN BET I WILL BE DOING THAT. It is illegal to add products to a purchase agreement without itemizing those products. I have submitted a formal complaint to the DMV, Next I will submit a complaint to the attorney general, The FTC, maybe even the local news. I was told they have 5 dealerships and are building a multi million dollar dealership across the road. Yeah, It's no wonder that you can afford to do that when you scam your customers out of nearly $7000. Next I will begin the long process of filling out legal paperwork to file with the county to take them to court to try to get back the money they scammed me out of.

Great service untill you pull of the lot. Was unable to drive vehicle for days because it was unregistered with a mistake on their side. So had to take time off of work. Look at my brand new paper weight sit in the drive way and rent a vehicle. Got the paper to register it and they messed all that up as well. Days after fighting to get it right. Then started screening my phone calls and text messages trying to maybe get some reimbursement for the day off of work and rental car on their mistake. But nothing terrible ... Read More

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Google - Jan 27, 2026

Great service untill you pull of the lot. Was unable to drive vehicle for days because it was unregistered with a mistake on their side. So had to take time off of work. Look at my brand new paper weight sit in the drive way and rent a vehicle. Got the paper to register it and they messed all that up as well. Days after fighting to get it right. Then started screening my phone calls and text messages trying to maybe get some reimbursement for the day off of work and rental car on their mistake. But nothing terrible customer service once they get paid.

When signing your contracts at purchase make sure u know what you're signing. These guys like to sneak extended warranties into them even after you've told them you don't want it. I know several people that have been bamboozled by them. Deceptive business practices.

Wouldn’t even give them a 1 Star. Drove all the way there to look at a vehicle that was a fresh trade in with no pictures online. Left dealership few hours before closing with a written deal in hand for purchase and had to bring it to the owners of my company since they were making the purchase. Next morning our office called to finalize the deal and get everything going literally 3 business hours later and the truck was sold. The one that had no pictures online. With little or no information. Either didn’t like the fact we weren’... Read More

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Google - Dec 10, 2025

Wouldn’t even give them a 1 Star. Drove all the way there to look at a vehicle that was a fresh trade in with no pictures online. Left dealership few hours before closing with a written deal in hand for purchase and had to bring it to the owners of my company since they were making the purchase. Next morning our office called to finalize the deal and get everything going literally 3 business hours later and the truck was sold. The one that had no pictures online. With little or no information. Either didn’t like the fact we weren’t financing or something else shady! Would never do business with them and sad thing is our company has to buy 3 trucks over the next year! We will find someone more honest to deal with that’s for sure! Zero Stars! Oh also told the salesman if he needed a deposit in the mean time I would put it on the company card! 👎🏻👎🏻👎🏻👎🏻👎🏻

If I could give Zero stars I would!!! ***PSA*** Stay FAR FAR AWAY from Friendly Dodge Chrysler Jeep Ram of Hamilton!!! Although our buying process was easy last year, our interactions with the service department have been HORRIBLE! My husbands truck needed a new heater core just 2 months after purchase after breaking down on our way back from PA and having to be towed all the way home. We towed it right to Friendly and were told it was covered under warranty, but it took them FOREVER to get the work done. We got the truck back and a short ... Read More

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Google - Nov 28, 2025

If I could give Zero stars I would!!! ***PSA*** Stay FAR FAR AWAY from Friendly Dodge Chrysler Jeep Ram of Hamilton!!! Although our buying process was easy last year, our interactions with the service department have been HORRIBLE! My husbands truck needed a new heater core just 2 months after purchase after breaking down on our way back from PA and having to be towed all the way home. We towed it right to Friendly and were told it was covered under warranty, but it took them FOREVER to get the work done. We got the truck back and a short while later had the same problems. Were told “oh the hoses must not have been hooked up right. All fixed now”. They clearly didn’t know what they were doing and we had to take the truck back 2 more times for heater core issues and they kept it longer and longer each time, but kept saying “they were waiting on parts” meanwhile it just sat on the lot. The service manager tells us “oh it’s common to have these issues over and over again, we replace heater cores all the time”… yeah right… Fast forward, I bring my Jeep Grand Cherokee L in for a routine oil change a few weeks ago (only the 2nd oil change since owning the vehicle& ordinarily wouldn’t have taken it in to a dealership for this but had a free oil change left) and I’m told “you need a right front wheel bearing”. Again, covered by warranty (minus $200 deductible). Get the car back, something is leaking and we can’t figure out what. Put it up on a jack and see that the shock/strut was broken during the service to “fix” the wheel bearing. I took my car elsewhere to get an honest opinion and come to find out now we need a right rear wheel bearing, new shocks (since they broke it during the first service), and tire rods. This service department is incredibly incompetent!! I called to get my $200 deductible refunded since they caused more damage when they worked on it and they didn’t even try to deny that they damaged the car!!! Only told me “you can bring it back and we’ll fix it”. ABSOLUTELY NOT!!! They will NEVER be touching any vehicle my family owns EVER again!!!

Stay far away

service personnel are ether just unprofessional or over worked and auto repair is the worst/ we have a vehicle since bought new with an issue. years later still not repaired, we received our vehicle back after having c/v shaft put in, only to find out it was damaged and need to be replaced, dropped vehicle off for that repair and a new power transfer unit. three weeks later we got our vehicle back, issue was still there, and it pulls to the right and had new vibration, lucky I own a lift put it up and was shocked, oil ... Read More

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DealerRater - Jun 10, 2025

service personnel are ether just unprofessional or over worked and auto repair is the worst/ we have a vehicle since bought new with an issue. years later still not repaired, we received our vehicle back after having c/v shaft put in, only to find out it was damaged and need to be replaced, dropped vehicle off for that repair and a new power transfer unit. three weeks later we got our vehicle back, issue was still there, and it pulls to the right and had new vibration, lucky I own a lift put it up and was shocked, oil was everywhere, power transfer unit looks cracked, covered in oil, rear catalyst converter has had the support brace cut off which also is a vibration dampener to protect the exhaust manifold! prey bar marks all over that area. vehicle has an exhaust leak too, no new gaskets on exhaust and non-factory bolts used, rear drive shaft is damaged throwing grease under vehicle and on the exhaust system! we called to talk to owner or at least someone in charge, we were put in contact with mike Wilkerson going on vacation, so he sent us to William Crafton, he did call us and left message we returned his call left message for him to reach out to us, days later no contact has been made nor has the dealer reached out, they just do not care!I will file more complaints and contact different dealer to see what can be done this vehicle is still under warrantee! It will not go back to that repair shop!

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I can't say enough about the amazing experience—especially thanks to my sales consultant, Garin Thornton. From the very start, Garin met me exactly where I was. He understood my needs, respected my budget, and guided me with realistic expectations, making the entire process easy and stress-free. Garin’s honesty, professionalism, and genuine care made a lasting impression. He explained everything clearly, stayed patient with my questions, and followed up after the sale to ensure I was fully satisfied. It felt like more than just buying a car—it felt like someone truly had my back. The entire team ... Read More

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DealerRater - May 8, 2025

I can't say enough about the amazing experience—especially thanks to my sales consultant, Garin Thornton. From the very start, Garin met me exactly where I was. He understood my needs, respected my budget, and guided me with realistic expectations, making the entire process easy and stress-free. Garin’s honesty, professionalism, and genuine care made a lasting impression. He explained everything clearly, stayed patient with my questions, and followed up after the sale to ensure I was fully satisfied. It felt like more than just buying a car—it felt like someone truly had my back. The entire team at Friendly Chrysler Dodge Jeep Ram has been just as outstanding. Every interaction, from purchase to service, has been timely, kind, and supportive. when finances are tight and time is limited, having a place like this to rely on is invaluable.

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Absolutely without a doubt the single worst dealership I have ever dealt with. My wife leased a 2024 wrangler and had it 4 days! It died in the parking lot at work $200 tow to the othe side of town. That was Feb. 15th, still no jeep. Replaced major electrical components several times with no solution in sight. Told jeep just take it back & get her another one. They refuse to replace or refund the purchase. “It’s Jeeps problem contact them” is the only response I’ve gotten from Friendly.

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David Reynolds make my car buying experience super easy. I love my new dodge durango. Thank you for everything!

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John Purcell is a great salesman . Top notch friendly !! Great place to purchase your ride!

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Service and management is trash! My husband bought a brand new 2022 ram 1500 laramie from these guys in January 2022 and have had nothing but problems with the truck just shutting off in the middle of driving since the 1st Oct-Nov....this has happened like 6 times and once on October 10 2023 it died all the way to where the truck wouldn't even come back on...had to have towed to them....to them nothing was wrong with the truck...than they just had it Jan 29th of this year bc I went to start the truck and all the lights were on ... Read More

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Google - Feb 15, 2025

Service and management is trash! My husband bought a brand new 2022 ram 1500 laramie from these guys in January 2022 and have had nothing but problems with the truck just shutting off in the middle of driving since the 1st Oct-Nov....this has happened like 6 times and once on October 10 2023 it died all the way to where the truck wouldn't even come back on...had to have towed to them....to them nothing was wrong with the truck...than they just had it Jan 29th of this year bc I went to start the truck and all the lights were on they took it in and we got it back they said nothing showed up for codes...they replaced the abs sensor ..it cleared all the lights got truck back Feb 1st....today Feb 15 the truck died on me again while driving ....called them right up and told them that I was bringing the piece of shit to them that something is obviously not right....I asked them ....what is it going to take for me to get in a wreck to see that something is wrong??? They ran the codes and they are saying it's the alternator ..so happens to be there are 3300 of them on back order ....this is my only vehicle....asked them for another and of course they don't have a rental....basically wanted me to take the truck and continue to drive it until they could get the part...nope I'm not risking my life any more and not just mine but my children and my husband when they are with me...the manament basically laughed when they explained they didn't have any rentals and basically it was my issue not theirs....do not recommend this business to anyone!!!

I bought a used car from Friendly after parting with my leased Jeep. They are 40 min from me, but chose to go see them based on reviews and specials. The moment I drove that car off the lot I saw this place’s true colors. Window doesn’t work. Brakes they claimed to have replaced won’t stop making noise after 2 weeks of driving. Engine hesitates to accelerate. I called Friendly to address these issues and their first instinct is to refer me to the manufacturer. Finally, after 3 phone calls, they agree to have me come for service. An hour ... Read More

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Google - Sep 5, 2024

I bought a used car from Friendly after parting with my leased Jeep. They are 40 min from me, but chose to go see them based on reviews and specials. The moment I drove that car off the lot I saw this place’s true colors. Window doesn’t work. Brakes they claimed to have replaced won’t stop making noise after 2 weeks of driving. Engine hesitates to accelerate. I called Friendly to address these issues and their first instinct is to refer me to the manufacturer. Finally, after 3 phone calls, they agree to have me come for service. An hour after getting there I’m told they’ll only fix the brakes and again refer me to the manufacturer. I engage Dave Reynolds, my salesman, and he basically tells me they don’t want to fix it because they don’t want the cost and because it’s not a brand they sell they aren’t reimbursed. I call a KIA dealer and they can’t get me in for a month. Dave tells me he will see what he can do and will engage his manager on duty, Ben. I am then left alone in the showroom waiting area for another hour on the promise he MIGHT be able to get me a promise of an earlier appointment at the KIA dealer. After no communication with Dave for over an hour I find him and other salesmen BS-ing in an office. I ask for an update and he tells me they’ll call me. I’m sorry but 2 weeks after driving a car off the lot that I now have 3 issues with and I’m supposed to leave with resolution of a phonecall? He tells me he can’t control when the dealership will call me. I then ask him if they’re refusing to fix the car they sold me with these issues. A car I had just signed the final paperwork on 3 hours prior when I got there. He denies that saying I need to go through KIA. I again ask why they’re refusing to at least fix the window as it was broken when I bought the car. At that point, a manager Ben says he will talk with service. This is the manager Dave told me he would engage 2 hours ago when I originally approached Dave about the service dept refusing to address my issues. He clearly had no clue until I found them all congregating in the office. Ben was also pushing me to go to KIA and refusing to take ownership of these issues on this car I just purchased. He asked me why I had been there so long as if I was there by choice wasting my entire afternoon. I then told Ben about my whole process of car buying with Friendly and he then changed his story saying the service manager told him the windows worked fine when it was inspected. When I asked to have the paperwork I had signed 3 hours prior back and to give him back the keys, Ben acted as if I was overreacting over a “simple window not working”. They would not take the car back and I left there with what I can only assume is an empty promise of a part being ordered for the window issue and even more pressure to wait a month to be seen by KIA. I do not and will not trust anything this dealership says. Once they have your money they do not stand by their product or their customers. I’ve made 3 trips to this dealer all for nothing when I could have given by business to an upstanding dealer more local to me.

I bought a used car from Friendly after parting with my leased Jeep. They are 40 min from me, but chose to go see them based on reviews and specials. The moment I drove that car off the lot I saw this place’s true colors. Window doesn’t work. Brakes they claimed to have replaced won’t stop making noise after 2 weeks of driving. Engine hesitates to accelerate. I called Friendly to address these issues and their first instinct is to refer me to the manufacturer. Finally, after 3 phone calls, they agree to have me come for service. An hour ... Read More

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Google - Sep 4, 2024

I bought a used car from Friendly after parting with my leased Jeep. They are 40 min from me, but chose to go see them based on reviews and specials. The moment I drove that car off the lot I saw this place’s true colors. Window doesn’t work. Brakes they claimed to have replaced won’t stop making noise after 2 weeks of driving. Engine hesitates to accelerate. I called Friendly to address these issues and their first instinct is to refer me to the manufacturer. Finally, after 3 phone calls, they agree to have me come for service. An hour after getting there I’m told they’ll only fix the brakes and again refer me to the manufacturer. I engage Dave Reynolds, my salesman, and he basically tells me they don’t want to fix it because they don’t want the cost and because it’s not a brand they sell they aren’t reimbursed. I call a KIA dealer and they can’t get me in for a month. Dave tells me he will see what he can do and will engage his manager on duty, Ben. I am then left alone in the showroom waiting area for another hour on the promise he MIGHT be able to get me a promise of an earlier appointment at the KIA dealer. After no communication with Dave for over an hour I find him and other salesmen BS-ing in an office. I ask for an update and he tells me they’ll call me. I’m sorry but 2 weeks after driving a car off the lot that I now have 3 issues with and I’m supposed to leave with resolution of a phonecall? He tells me he can’t control when the dealership will call me. I then ask him if they’re refusing to fix the car they sold me with these issues. A car I had just signed the final paperwork on 3 hours prior when I got there. He denies that saying I need to go through KIA. I again ask why they’re refusing to at least fix the window as it was broken when I bought the car. At that point, a manager Ben says he will talk with service. This is the manager Dave told me he would engage 2 hours ago when I originally approached Dave about the service dept refusing to address my issues. He clearly had no clue until I found them all congregating in the office. Ben was also pushing me to go to KIA and refusing to take ownership of these issues on this car I just purchased. He asked me why I had been there so long as if I was there by choice wasting my entire afternoon. I then told Ben about my whole process of car buying with Friendly and he then changed his story saying the service manager told him the windows worked fine when it was inspected. When I asked to have the paperwork I had signed 3 hours prior back and to give him back the keys, Ben acted as if I was overreacting over a “simple window not working”. They would not take the car back and I left there with what I can only assume is an empty promise of a part being ordered for the window issue and even more pressure to wait a month to be seen by KIA. I do not and will not trust anything this dealership says. Once they have your money they do not stand by their product or their customers. I’ve made 3 trips to this dealer all for nothing when I could have given my business to an upstanding dealer more local to me. **I DID in fact have a scheduled appointment. It was scheduled a week in advance for 1:30 pm. Once again, they try to change the narrative. I would never walk into a dealership expecting them to service my car on a moment’s notice. This dealership has given me the bare minimum of a resolution after 3 hours at their store and wants to act as if they have gone above and beyond because they’ll call me when a part is available. I have no reason to trust them at this point and urge others to consider purchasing their vehicle elsewhere.

I bought a used car from Friendly after parting with my leased Jeep. They are 40 min from me, but chose to go see them based on reviews and specials. The moment I drove that car off the lot I saw this place’s true colors. Window doesn’t work. Brakes they claimed to have replaced won’t stop making noise after 2 weeks of driving. Engine hesitates to accelerate. I called Friendly to address these issues and their first instinct is to refer me to the manufacturer. Finally, after 3 phone calls, they agree to have me come for service. An hour ... Read More

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DealerRater - Sep 4, 2024

I bought a used car from Friendly after parting with my leased Jeep. They are 40 min from me, but chose to go see them based on reviews and specials. The moment I drove that car off the lot I saw this place’s true colors. Window doesn’t work. Brakes they claimed to have replaced won’t stop making noise after 2 weeks of driving. Engine hesitates to accelerate. I called Friendly to address these issues and their first instinct is to refer me to the manufacturer. Finally, after 3 phone calls, they agree to have me come for service. An hour after getting there I’m told they’ll only fix the brakes and again refer me to the manufacturer. I engage Dave Reynolds, my salesman, and he basically tells me they don’t want to fix it because they don’t want the cost and because it’s not a brand they sell they aren’t reimbursed. I call a KIA dealer and they can’t get me in for a month. Dave tells me he will see what he can do and will engage his manager on duty, Ben. I am then left alone in the showroom waiting area for another hour on the promise he MIGHT be able to get me a promise of an earlier appointment at the KIA dealer. After no communication with Dave for over an hour I find him and other salesmen xx-ing in an office. I ask for an update and he tells me they’ll call me. I’m sorry but 2 weeks after driving a car off the lot that I now have 3 issues with and I’m supposed to leave with resolution of a phonecall? He tells me he can’t control when the dealership will call me. I then ask him if they’re refusing to fix the car they sold me with these issues. A car I had just signed the final paperwork on 3 hours prior when I got there. He denies that saying I need to go through KIA. I again ask why they’re refusing to at least fix the window as it was broken when I bought the car. At that point, a manager Ben says he will talk with service. This is the manager Dave told me he would engage 2 hours ago when I originally approached Dave about the service dept refusing to address my issues. He clearly had no clue until I found them all congregating in the office. Ben was also pushing me to go to KIA and refusing to take ownership of these issues on this car I just purchased. He asked me why I had been there so long as if I was there by choice wasting my entire afternoon. I then told Ben about my whole process of car buying with Friendly and he then changed his story saying the service manager told him the windows worked fine when it was inspected. When I asked to have the paperwork I had signed 3 hours prior back and to give him back the keys, Ben acted as if I was overreacting over a “simple window not working”. They would not take the car back and I left there with what I can only assume is an empty promise of a part being ordered for the window issue and even more pressure to wait a month to be seen by KIA. I do not and will not trust anything this dealership says. Once they have your money they do not stand by their product or their customers. I’ve made 3 trips to this dealer all for nothing when I could have given my business to an upstanding dealer more local to me.

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Our transmission died at 30k miles. Chrysler offered to pay for it and provide a rental. After waiting 3 months, they provided neither. We've spent several thousand dollars and are still stuck with an undrivable vehicle.

DO NOT BUY from here, I was there the other day, and saw this at their service garage! Ridiculous, this is what will happen if you buy a vehicle from them. Your safety is important, imagine going down the thruway and having this happen to you

We purchased a 2016 Dodge Journey from John. On the day we were to pick up the car, the person delivering the car to the dealership got into an accident. Friendly's took responsibility and made the repairs. Unfortunately we had to bring it back as the initial repair which was a bumper replacement was not done correctly and there was missing attachments and gapping. The dealership is 50 minutes from us. We had to return on our time at our expense to have them fix it a second time and it still had gapping. As well, the following day have signing ... Read More

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Google - Aug 3, 2024

We purchased a 2016 Dodge Journey from John. On the day we were to pick up the car, the person delivering the car to the dealership got into an accident. Friendly's took responsibility and made the repairs. Unfortunately we had to bring it back as the initial repair which was a bumper replacement was not done correctly and there was missing attachments and gapping. The dealership is 50 minutes from us. We had to return on our time at our expense to have them fix it a second time and it still had gapping. As well, the following day have signing all the paperwork and picking up our car, John said he missed some paperwork and needed us to drive back to sign it the following day. Personally, he should have taking the time to drive to us. It would have gone a long way to earning our respect and trust. Also the day we signed the paperwork he was pressuring me to leave a positive review right away. I declined and said I would leave one later. He did bring it up again, even asked me to pull out my phone to leave the review. Again we declined. When we bought the car it was winter so when it started getting warm we noticed the AC didn't work. They fixed that as well but it took all of the summer last year before it was repaired. This should have been part of the original repair and confirmed that it worked in the first place. Again we drove 50 minutes for them to tell us to come back when they have the AC and then back again to actually get it replaced. If you are counting, that is 5 trips so far counting the trip we made for the paperwork that John also threw under the finance department and said it was because they were disorganized. Totally unprofessional. About a month ago we started hearing a engine noise and brought to a dealership near us but they were not able to diagnose it and suggested we bring to the original dealership. We purchased the extended warranty (thank goodness since this car is a lemon from hell). They said it would be a few weeks before they had the parts to fix the engine. Finally we picked up the car and were so excited to hear the engine purr like it used to. Instead we can still hear sputtering and grinding sounds and the brakes are also grinding which we couldn't have been heard before because the engine was loud until it was repaired. If they had driven this car for even 15 feet, any mechanic worth their weight would have known there were still issues and the brake pads needed replacing. We paid for a rental ($700 almost) for the past week, drove 50 minutes there and 50 minutes to the rental to drop of the rental and the car is not fixed. I would not buy a car from John or from Friendly's ever again. I will not be bringing my car back only to have them not repair issues and having to continuously return at our Time and Expense. I am researching next steps as another dealership we brought the car to for an oil change and inspection noted that the car had been in an accident previous to our purchase which was not disclosed to us by John. We are not happy at all with service we've received from Friendly's Dodge of Hamilton and even less happy with the expenses from this purchase. ****Edited to Respond**** We did not put 29K miles on the car since we purchased it. I'm not sure why you said that. We fully understood that the brakes and rotors were not included. We did expect the garage to inform us, identify the issue, and provide a quote for the repairs that were not covered. I was upset that we were not informed so that we could have had those repairs done while our car was already in the garage and we had our rental. However, all the others issues still stand and my points.

John was happy to help when I was in need of a new truck for my business. He pushed the sale right along and made all of the arrangements very easy. At the time of the sale my trade in was in the shop for a warranty engine replacement. We agreed on a range for my trade in once the job was completed. After the sale he did not hold up his end of the bargain or remember me. Ill never recommend this dealer simply because they are dishonest and untrustworthy.

No follow Thur salesman should have drove the car to make sure it was right be for pickup. Service department should not treat everyone like there an idiot. Was told the front end on a jeep that was locked and skidding tires on corners was normal so we drove an identical one no issue except for the rust on second one. Wouldn't be back.

Purchased a 19Ram 1500 Big Horn in January at Friendly's in Hamilton. So far the back window blow out with an electrical issue, the side mirrors defrost doesn't work, and now the battery went dead. The dealer refuses to take care of any issues and appearantly the 4k warranty doesn't cover anything either. They over charged me for the registration by more than double and I still have not got a refund. My best advice is if you are looking for a vehicle go elsewhere unless you want to be overcharged and not get any service after they ... Read More

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Google - Mar 26, 2024

Purchased a 19Ram 1500 Big Horn in January at Friendly's in Hamilton. So far the back window blow out with an electrical issue, the side mirrors defrost doesn't work, and now the battery went dead. The dealer refuses to take care of any issues and appearantly the 4k warranty doesn't cover anything either. They over charged me for the registration by more than double and I still have not got a refund. My best advice is if you are looking for a vehicle go elsewhere unless you want to be overcharged and not get any service after they get your money.

John Purcell is the best sales person very to do business with very personal guy

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We had a wonderful experience at Friendly Dodge, Jeep, Ram, and Chrysler. Erica was so helpful and knowledgeable through the whole process. Nate was helpful too. We will be back in the future for another purchase.

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Bunch of jokes you ask me

We had an amazing experience at this busines. Bill was phenomenal and has checked on us several times after the purchase to ensure everything was okay and if we needed him to help with anything. Definitely will come back and will personally ask for his assistance!!!

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As always an excellent experience working with Neil Whitmore to purchase a newer vehicle . I highly recommend him as well as this dealership

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We liked working with Cameron R. Very much. Was an excellent buying experience. Great dealership.

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James Carbone took great care of me and got me in a great vehicle fast and made the process easy!

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Just wanted to give a shout out to Neil Whitmore, who always comes through. His incredible personality and overall character makes buying a new vehicle stress free. I would advise anyone looking to upgrade, to stop in and see Neil.

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Dave was a great salesman, friendly and attentive to what I wanted and did not try to push what I didn't want. I would recommend him.

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Amazing sales team, from start to finish in basically 24 hrs , James Carbone found the perfect vehicle for me! Ticked all the boxes of what I was looking for ! Had vehicle delivered -detailed and ready for me to jump on . Thoroughly walked me through every detail of the cars standard and upgraded amenities … thank you James for your expertise and friendly professionalism Welcome to the Papa Family Fleet 2023 Jeep Grand Cherokee L , we are definitely going to have some great times 🥰

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Nick Krause was wonderful! So informative and shared my excitement during the process. He made the delivery process smooth and kept in touch through the whole process!

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This is our 4th vehicle we have purchased from friendly CDJR of hamilton. Our salesman, Neil Whitmore, as always goes above and beyond to make the purchasing experience. Stress-free. He is exceptionally knowledgeable. and takes the time to make sure we understand each step of the purchasing process. Upon picking up our vehicle, he takes the time to explain all the options our vehicle comes with and that we understand them. If we have additional questions, he is very prompt in responding to our phone calls. His warm smile and extraordinary character make me and our whole family look forward ... Read More

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DealerRater - Sep 29, 2022

This is our 4th vehicle we have purchased from friendly CDJR of hamilton. Our salesman, Neil Whitmore, as always goes above and beyond to make the purchasing experience. Stress-free. He is exceptionally knowledgeable. and takes the time to make sure we understand each step of the purchasing process. Upon picking up our vehicle, he takes the time to explain all the options our vehicle comes with and that we understand them. If we have additional questions, he is very prompt in responding to our phone calls. His warm smile and extraordinary character make me and our whole family look forward to our next visit to your dealership. Thank you to Neil and the rest of the amazing employees.

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The buying experience was great first truck I wanted just about to get it ready for delivery the motor was bad so my salesman Ben hooked me right up with a better truck and a great price drove it for 3 weeks and the trans went that was end of may they ordered the new trans may 27th after a couple months of waiting for the new trans I contacted my salesman about a different truck they wanted to give me thousands less then I paid and sell me another truck for thousands more so as of now they still have ... Read More

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Google - Sep 21, 2022

The buying experience was great first truck I wanted just about to get it ready for delivery the motor was bad so my salesman Ben hooked me right up with a better truck and a great price drove it for 3 weeks and the trans went that was end of may they ordered the new trans may 27th after a couple months of waiting for the new trans I contacted my salesman about a different truck they wanted to give me thousands less then I paid and sell me another truck for thousands more so as of now they still have my truck waiting for the trans almost 5 months crazy and the Ram care is a joke

I went to this dealership beacuse my antifreeze was leaking, paid 125 to get car checked out. I was told I had leak in a hose and it had to be replaced 805 dollars I paid to get fixed. Picked car up on a wedsnday, went to go to work friday morning, had a puddle of antifreeze in driveway. Brought it back to them and they said my fan was cutting into the hose and now I need a new radiator. Which would cost 900 dollars. How did i bring my car in for seevice and got it returned in worst condition, obviously ... Read More

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Google - Jul 18, 2022

I went to this dealership beacuse my antifreeze was leaking, paid 125 to get car checked out. I was told I had leak in a hose and it had to be replaced 805 dollars I paid to get fixed. Picked car up on a wedsnday, went to go to work friday morning, had a puddle of antifreeze in driveway. Brought it back to them and they said my fan was cutting into the hose and now I need a new radiator. Which would cost 900 dollars. How did i bring my car in for seevice and got it returned in worst condition, obviously they messes up fixing my car and instead of owning up to it and fixing it they want to stick it to me. So I lost that car cause I refuse to go to another chrysler dealership. I would not recommend anyone coming here for service. Save your money and bring it to an honest establishment. This would be the 2nd chrysler dealership to screw me over, I am done buying chryslers!!

Our experience with this dealership was the worst I have experienced yet. We set up an afternoon to come look at a truck, called before leaving home as we had a two hour drive to make sure the truck was still on the lot. We were told that it was still there and if the sales guy we were working with was not in that someone else would put a plate on it so we could test drive the truck. Upon arrival we were greeted and told the truck was in the shop, assuming it could just be pulled out ... Read More

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Google - Jun 5, 2022

Our experience with this dealership was the worst I have experienced yet. We set up an afternoon to come look at a truck, called before leaving home as we had a two hour drive to make sure the truck was still on the lot. We were told that it was still there and if the sales guy we were working with was not in that someone else would put a plate on it so we could test drive the truck. Upon arrival we were greeted and told the truck was in the shop, assuming it could just be pulled out and test drove. After walking back to the shop we found out it was up on a lift with all four tires off and unable to be driven. We told both sales people we spoke with that we wanted to test drive the truck and that we were coming from two hours away. We wasted four hours of our time for absolutely nothing and was never once asked what they could do for us since this was their mistake.

Made an appointment for service online (oil change and tire rotation) as their schedule showed many openings and available appointment times. I received an e-mail confirming my service appointment at the date and time requested. My schedule is busy so I had to more around my hours at work to accommodate my appointment. I then received and e-mail from the dealership the morning of the appointment advising that they could not do the service and could schedule me three weeks later at the earliest despite having a schedule online that shows entirely available. The service associated states that their website ... Read More

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Google - May 31, 2022

Made an appointment for service online (oil change and tire rotation) as their schedule showed many openings and available appointment times. I received an e-mail confirming my service appointment at the date and time requested. My schedule is busy so I had to more around my hours at work to accommodate my appointment. I then received and e-mail from the dealership the morning of the appointment advising that they could not do the service and could schedule me three weeks later at the earliest despite having a schedule online that shows entirely available. The service associated states that their website is for “service requests” rather than appointments yet, as I mentioned, their e-mail response didn’t say someone will contact you to confirm. It said, my appoint was confirmed and asked if I wanted to add it to my calendar. Now, I am unable to get my vehicle serviced when I planned to and I moved around my work hours for nothing. I will take my business elsewhere.

Excellent service and a warm smile, Neil made our buying experience stressless and enjoyable. I highly recommend others to visit the dealership and seek out Neil .

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Based on all the reviews, I’m not sure if they were just having a bad day, but almost 5 months later and we are still having issues with the vehicle we purchased through them. Karen was beyond rude for the entire interaction, was not informative, gave misinformation. The sales manager was just as rude and had an attitude when I called with my concerns and the fact that I was being charged late fees for their incompetence with the state. It was all so rushed that I’m pretty sure That’s why the this is all still happening. And ... Read More

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Google - May 25, 2022

Based on all the reviews, I’m not sure if they were just having a bad day, but almost 5 months later and we are still having issues with the vehicle we purchased through them. Karen was beyond rude for the entire interaction, was not informative, gave misinformation. The sales manager was just as rude and had an attitude when I called with my concerns and the fact that I was being charged late fees for their incompetence with the state. It was all so rushed that I’m pretty sure That’s why the this is all still happening. And to top it off, the truck had an inspection sticker on it, yet had things wrong with it that wouldn’t pass inspection that wasn’t caught until after sold, and then admitted to by the service advisor that he doesn’t know how they passed it on inspection. Would not recommend going here.

friendly, very fast and knowledgeable staff. Easy to get a long with. Great response time

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Great place to buy a truck Ben my salesman made it the easiest and quickest great guy they will be getting all my business thanks agin Ben

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I have bought my last 3 cars with kaci! I recently decided to trade and it went well as always, fast friendly service, with everything I needed and wanted. I am very happy with my new Dodge Durango!

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