Customer Testimonials
Neil W. Took me in like I was family and really helped me find a great deal on a new to me truck. I would highly recommend friendly in hamilton if you are looking for new or used!!
I started looking for a new truck back in August of 2022. Ben T. helped me every step of the way. Made it real easy to check out multiple options and kept himself available for questions and test drives. He politely checked in with me a couple times between then and now to see where I was at. Once I was ready to go for it he made the process go seamlessly. If ten stars were an option he would have gotten all of them on his service alone.
Fantastic experience! Jimmy Carbone was an amazing salesman. Very friendly and knowledgeable. He helped me get into a brand new Ram and I couldn't be happier about this purchase!
Jay Jackson is the best!! Thank you for helping me with my new Jeep!
Bill was my salesman at Friendly Ram. My experience was flawless and enjoyable!! The process from start to finish was easy. I would recommend using this dealership !!
Had a great experience buying a new car! The entire process was seamless and quick. John Purcell was an excellent salesman and made sure I was comfortable at every step of the process. Definitely an enjoyable experience from start to finish. Thanks again, John!
Worked with Jimmy, he was excellent. Made the buying process very easy and convenient. I would highly recommend working with Jimmy and the Friendly CDJR team.
James was great. Very patient and helpful. Great experience overall
I had another great experience at Friendly Dodge of Hamilton. Just purchased a 2022 Ram 2500. This is the third vehicle I have purchased at Friendly Dodge with Dave Reynolds as our salesman. Dave has done a fantastic job of getting me through the pain of the buying process. Dave was extremely helpful and went through every detail of the truck I bought. Above and beyond other dealerships I have worked with in the past. Because of this we will be buying another Jeep there in the next few months. Thank you Dave Reynolds and Friendly Dodge!
I’ve been talking with Dave on and off for years about purchasing a dodge ram. I finally pulled the trigger on a 2022 Ram 2500 Diesel. Dave is a great salesman I’ll be working with him in the future.
Ben Thomas was outstanding as a Salesman. Thorough, detailed, and very professional. Will be recommending him to everyone I know.
Awesome sales
I bought and picked up my new Ram 1500 yesterday and want to thank sales pro Neil Whitmore for all his work. He went above and beyond to make this sale possible. Also Jess and Nate for working on this sale for me. This is the 4th Ram I have purchased there and my experience from sales to the service has been excellent. ( Donnie in service is the best) . I highly recommend Friendly CDJR!
We worked directly with Ben Thomas and he was amazing! The entire process was handled very quickly, despite a couple snags that we came across. Ben worked very hard, and did everything he possibly could, to get me and my significant other into our new truck. We are so happy with the customer service and attentiveness we received from Ben & the Friendly CDJR Staff, and will definitely go back next time we’re in the market for a new vehicle!
Just purchased my vehicle from Neil and I couldn't be happier! Neil was extremely accomodating and made the whole process seamless. He took time out of his day to answer our phone calls and texts and really went above and beyond making sure we were taken care of. The whole team is amazing ! Everyone there is professional and willing to help it made our car buying experience a pleasure.
John Purcell is awesome! We bought 2 cars in 2 months with him! Highly recommend!
Excellent transaction!-Fair competitive pricing, friendly, honest, informative, patient staff, and accommodating sales area!
Friendly, informative and pleasant!
I had called the dealer looking to speak with a salesperson. I told them it didn’t matter who I spoke with and I managed to be sent to Bill, and oh boy he was probably the best person to speak to. My question was a simple title question but during the conversation I had mentioned I was looking for a gladiator and Bill told me to come down so we could have a little chat. After speaking with him about what I was looking for he took me for a test drive in a 2023 jeep gladiator willys.. (it has ...
I want to take a minute to thank everybody at friendly Dodge and especially Neil, for making my past and current buying experience amazing, fast and easy. Neil I can’t thank you enough for everything you’ve done for me but most importantly my family in getting vehicles. If anyone is thinking or possibly looking into a new vehicle I highly recommend Neil Whitmore! Thanks again.
If you guys want to ever buy a car go with Jimmy Carbone the guy is a beast.! He will get any car you want at the best price
Amazing salesman!! Great service!
John was amazing! Came in and walked out with a new jeep the day of; friendly, helpful, honest, plus he’s a Game of Thrones nerd too. Best service I’ve had!
What can I say? James Carbone and Friendly came through, when everyone else acts like they don't want to sell you a car, they will have you driving in a nicer newer vehicle you'll love the same day!!!!! Woot woot, toot toot!!
Purchasing a new vehicle is a high stress situation. When I had lost all hope on finding the right vehicle, James Carbone came through for me and found me the ONE. Finally a salesman that said let me help you find what your looking for. I drive for work and have kids so dependability and safety are a must. Walked away with a beautiful Nissan Rogue, even the color is just what I wanted. Thanks Jimmy for all your help!! Great experience and great purchase! 😍😍😍
James carbone was a huge help and amazing experience!! Found me the best purple Jeep!!!
James Carbone made this process so fast and easy. We went all over the place looking for a vehicle upgrade. One stop to Jimmy and we were out the door in a brand new upgraded SUV. Jimmy is the best!! 100%
Brand spankin new car from James Carbone! Thank you!! 😍😍😍😍
I went in Wednesday to trade in my ford escape I was instantly helped by Jay! And within two days I drove off the lot with a nice new Nissan that’s got everything I want. I highly recommend going to jay for all your car needs!
Friendly Ford has out done themselves again! My experience was amazing! I sent a picture of what I wanted and they delivered. The process was smooth and simple. I would recommend anyone to Freindly Ford in Hamilton. Dennis or Rob great sales reps. Thank you guys.
James Carbone is The Man!!!!
A shout out to Neil Whitmore. If you want to deal with a honest man, well then he is your guy. His honesty, his character, his commitment, he will always go above and beyond to help you get your dream vehicle. He helped me get my jeep and when it's time to get upgrade to my future Ram, I will definitely be looking for Neil to help me accomplish that. Thank you Neil for your hard work and continued support
Thank you to Neil Whitmore, for helping me get into my dream vehicle, the jeep gladiator. Your drive and determination, along with your devotion to your customers is undoubtedly a great characteristic. Thank you again If anyone is looking for a great, honest, genuine person, go look up Neil
Ben Thomas had the pleasure to be the salesman that answered my inquiry about a Jeep. I highly recommend him. You don’t come across salesmen like him. He was HONEST, friendly and down to earth. It was a pleasure working with Ben, Donald and Jessica. They exceeded my expectations (which is very high). I recommend them to anyone looking for a vehicle they will do their best to get you into the vehicle you want.
As always Dave did his thing and that's why I come back every year
Friendly Chrysler Dodge Jeep Ram of Hamilton was there for me every step of the way! I couldn’t be more happy with the service provided and knowledge of the cars themselves. I came without a vehicle and left with one that I could not be more happy with. William Schramm was my salesman and he was absolutely wonderful and I could not be happier. He made the transaction seamless and easy. He is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as ...
James Carbone was amazing with helping me get the vehicle I wanted.
I recently traded in my 2021 Subaru Crosstrek Sport for a 2019 Toyota Rav4 Limited Hybrid. I made general inquiry through the online and the following day, John Purcell contacted me and helped me out with getting the monthly payment that I can afford and within 24 hours, everything was set. John also explained to me about how hybrid vehicle works since this is my first hybrid vehicle and I was very impressed with John's attentiveness and honesty. I loved the overall experience with my trade in process and John was very friendly, courteous and detail oriented. I highly recommend John at ...
James Carbone made the experience fun and easy. He was able to get me what I wanted and in a timely fashion. Definitely recommend!
James Carbone took great care of me and got me in a great vehicle fast and made the process easy!
Great 1st experience with Friendly and Ben Thomas. We had many laughs that we both won't soon forget. Glad we could be your 1st double delivery.
I was looking for a good used Jeep Grand Cherokee and happened upon the perfect one on the Web at my local dealer in Hamilton. I have not purchased a vehicle for a very long time and prefer to buy local. I’m glad I did, I’m very happy with my purchase and my salesperson. Bill Schramm. Bill reached out right away and went over and above answering my questions and making my buying experience easy, fast and in my budget. I couldn’t have asked for a better experience the whole staff was friendly and inviting. If you’...
I worked with Dave and had a great experience from start to finish.
I dealt with Bill Schramm, he was very helpful and honest. Refreshing for a car salesman. We bought a very clean car.
John Purcell was an amazing salesman’s. He was very helpful. I would recommend if buying a car go see John Purcell. Very helpful and friendly.
James Carbone made it easy to buy for an ole farmer who had lots of questions. He was relatable to my context and goals for the trucks use. He is a good advocate for the dealership. Thank you
A big thank you to James Carbone for making our truck purchase enjoyable. Would definitely contact him for our next vehicle purchase.
It was a pleasure to work with Nate Dailey and Benjamin Thomas at Friendly Dodge in Hamilton, NY. I stumbled across a great deal on a used Honda Pilot they had on a Saturday morning. I was able to make a deal and drive off their lot with the Pilot on Monday during my lunch break.
Ben was incredibly helpful! He made the process very simple and streamlined. His knowledge and expertise go above and beyond to help you make an informed and comfortable decision.
i recently purchased a nissan rogue with Ben. it was the quickest and easiest vehicle purchase, i mean i went in the morning and brought it home that evening! i will be recommending ben and friendly’s dealership to anyone wanting to purchase a vehicle & i will most certainly be back again!
Let me start with some background before I write my review! I came to this dealership after going to over 20 others- as far as Rochester. I was on the market for a newer Suburban and all the dealerships were not working out. They were either incredibly pushy or just out for a sale— trying to sell me things I didn’t want to fit my price range and basically telling me I couldn’t afford what I was set out to get! I have a good credit score and had a big chunk to put down so at this point ...
I have known Bill Schramm for a very long time and am confident he will make an excellent addition to the Friendly sales staff. I say this because I know he has a very good heart. He takes great pleasure in helping people with their needs and will work to hard to find a car that will match the customer's desires. He is not afraid to point out a customer's misconceptions or errors in thought and will provide them with all the information they need to make a sound decision based on good judgement. Bill has known about ...
Ben Thomas and the team at Friendly Jeep made the decision of who to purchase from an easy one. 20+ vehicle purchases in my life and this was the best experience from start to finish. These guys are great! Highly recommended!
Ben was great and made the process super easy!
Jimmy was awesome! Got me and my guy into beautiful matching trucks, was definitely a great salesman, very personable into learning what we both wanted and making it happen
The service I received from Jimmy Carbone at Friendly Chrysler Dodge Jeep was first class! Jimmy made the entire process smooth and seamless from start to finish. We did everything over the phone and at the time of pick up we were in and out without any issues. I love my new Jeep and look forward to working with them again!
Jim made the process so easy that we decided to buy two vehicles! Thanks Jim!
John was fantastic. Again! We had a great experience last year with another vehicle. Quick, no confusion, I got a great vehicle for a great price after narrowing down all of my options. I will buy my next vehicle from John. There is not any reason to shop elsewhere.
Big shout out to William Schramm for working with us. One of the smoothest car buying processes.
Ask for John. He handled our meeting so well..I asked about a truck, and we had it in my name in literally minutes. Great experience recommend. Friendly's CDJR of hamilton!!
Buying a car is my least favorite thing in the world. Unfortunately, my son’s car died and he needed reliable transportation to get to work and his college internship. A friend of mine recently purchased a new vehicle from Friendly. He recommended that I give then a try and to ask for his salesperson, Bill Schramm. I am so glad that I listened! Thank you Bill for getting our son into his first new car! You were great to work with and we couldn’t be happier. I know that we will be back to see you again.
Working with Bill Schramm was a truly enlightening experience! He is the kind of person that you can always trust to be your beacon of light in the car buying process. His knowledge and experience are vast, and his enthusiasm is contagious. I would highly recommend him to anyone looking for an experienced leader to guide you in the process of purchasing a Vehicle!
David Reynolds at Friendly Ford of Hamilton was a joy to work with in picking out a vehicle for my trade in…David made this process quick and painless and I got into my new ride within a couple days of picking it out! 5 stars is an understatement! Thanks again David! 🙂
Just wanted to give a shout out to Neil Whitmore, who always comes through. His incredible personality and overall character makes buying a new vehicle stress free. I would advise anyone looking to upgrade, to stop in and see Neil.
We bought a vehicle from Friendly Ford of Hamilton and could not be more happy with our experience. We dealt with Dave Reynolds and he went above and beyond to make this happen for us. He was always available to answer my questions and always reached out to let me know how everything was going. I would definitely recommend them to anyone. Thank you Dave
The best experience I've ever had buying a car! I'd like to give a shout-out to Ben Thomas who was so friendly, helpful and understanding! Way to go Friendly, this is now my go to place!
John Purcell was very quick, matter of fact, no frills, to the point and on task for our car buying experience. Over two days, for a total of about 5 hours, we looked at a car, drove it, negotiated a trade-in, did financing, dropped off trade in and left happy in our new vehicle. Thank you John!
Nick Krause was amazing! Made everything super simple!! Great experience!
I recently purchased a new Jeep and my sales rep Nick made my buying experiance exceptional! I traveled a couple of hours away to purchase this vehicle and from start to finish it was a pleasure to work with them. I will be returning to purchase my vehicles in the future.
Best experience! It was stress free and very efficient. I worked with John. He was awesome. Called him on Wednesday and was driving home in my new (hard to find) Pacifica on Monday. He worked fast and kept me in the loop the whole time, which I really appreciate. He not only dealt with all my annoying requests, he went above and beyond. Would not hesitate to recommend this dealership to anyone. It was a really good experience.
Me and my husband drove 2 1/2 hours to come to Friendly and purchase our 2022 Dodge Durango. I would not have it any other way either. I was dealing with Ben the whole time and he was always there with every question I had whether it was day or night he even messaged me back on his day off. I appreciate everything that he did for us. We are so happy to have done our business there and will be back if we ever need another vehicle. Thank you for everything Ben!!!
Got great customer service from James thank you so much for the new car
Walked in, James Carbone met me at the door. Very kind, no drama, and the smoothest car purchase I have ever experienced. Jessica Ingle made financing so smooth, never had a dealership so smoothly complete the transaction.
Constant reliable service
I worked with Neil on purchasing a new vehicle. He made the process really easy from my trade in to the final steps of getting set up with the bank for my loan.
Excellent dealer, friendly. Great customer service.
If your looking for quality, honesty, and professionalism, contact David Reynolds at Friendly. When purchasing a vehicle, I've always felt overwhelmed and indecisive; here it was the easiest transition by far. With Dave's assistance I was in my 2023 Grand Cherokee within hours. Also would like to include my husband was so intrigued, he ended up in a brand new 2022 Ram Big Horn. Dave is passionate about searching for the precise vehicle that meets all your expectations! Again, Dave and the guys behind the scenes, come highly recommended!
David Reynolds made my wife and I's experience spectacular. His service was fast, easy and met every expectation. Could ask for a better experience.
Great sales, Great service, non pushy salesman. Neil whitmore was great. Highly recommend!
Nick is the best!
James Carbone was amazing to work with thanks so much love my Gladiator
Great experience leasing my new Jeep Grand Cherokee. Jim Carbone was very helpful, responsive & willing to go the extra mile to get things done. Thank you for all your help. Pleasure to work with.
James Carbone is great!! Excellent salesman, 11/10 recommend!
Always a pleasure working with Nick at Friendly!!
Thank you to Friendly CDJR in Hamilton for helping me with the purchase of my 2016 BMW. John Purcell was great to work with and I will be seeing him again soon for my mothers hero when we are ready!! Easiest process and no pressure. Thank you again!!
Very, very helpful in finding my new car. Will definitely come back when I need a new vehicle!! I highly recommend John Purcell
My husband and I worked with John Purcell at Friendly Chrysler Dodge Jeep in Hamilton. John made the process seamless and we were able to take our car home that very day. Their business manager Jessica Ingle was very transparent and did not try to add on any unnecessary items to our service warranty. Thank you for making our experience great!
Had a great experience at Friendly CDJR. The staff was awesome to deal with. I called Ben at 2pm and he had me in a nice truck and on my home by dark. The team cleaned the truck and fueled it up for me. I'm happy to be back on the road and I would 10/10 recommend dealing with the fine folks at Friendly's.
Ben - You were my favorite car guy ever. You made the car shopping experience fun. I have yet to meet another dealer as helpful and driven as you are. Although I did find my dream vehicle at another dealership, it was certainly not because you failed to do your job. You were fantastic. I will truly keep you in mind for future car shopping needs. Thank you! You’re better then 5 stars. You deserve 10! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
James Carbone made buying my new JEEP Grand Cherokee a breeze! Can’t thank you enough! I love my JEEP!!
First of all I love the name friendly on my plate holder with the smiley face! And my car experience couldn't of been any better than it was! James Carbone ...aka "Jimmy" was amazing. My transactions (buying, trade) were super smooth. Jimmy made me feel like family and treated me great! I will continue to get my Jeeps there going forward. A little friendly goes along way, and Jimmy worked with all my requests and was ready for all questions. I got more than I expected and LOVE my new ride!!! Highly recommended!!!
John was great to work with. Everyone was very nice and overall was a great experience.
From start to finish the team at Friendly made purchasing my (new to me) Ram 1500 a breeze. I would recommend my salesperson Nick Krause to anyone looking to purchase a new or pre-owned vehicle. Nick was very responsive to all of my texts, and I never felt pressured to purchase. He was professional and helpful - exactly what you would you expect from a dealership with Friendly in their name! The finance office did a terrific job, and they presented me with add-on packages without using cheap sales tactics to pressure me into anything I didn't want. Don't ...
We had a wonderful experience working with all of the staff, especially Ben and Jeff. We highly recommend them to anyone looking for a new vehicle!
Had a wonderful experience with this dealership and would absolutely make the 4 hour drive to buy from them again. Nick was my sales rep and was quick to respond to my questions and made the buying process painless and efficient. They had everything all lined up for me and I was in/out in about an hour. They did a great job going over the last minute details/recap. The truck was detailed beautifully for me and ready to go. I'd also like to point out that Ben and Jessica were great and extremely helpful as well. Thank you ...
Good people to do business with.